Here is a quick guide to answer some of our most frequently asked questions.
What services do you offer?
What are your opening hours?
Our small pet boarding service is open strictly by appointment only for viewing, drop off and collections between the following hours Mon-Sat: 9-11am and 4-6pm. We are closed Sundays and Bank Holidays. We structure our appointments so we can give individual attention to each client, and still carry out our daily tasks caring for our furry guests, and also nip out if we need to. We may also have a pet taxi run or dog walk to carry out, so may have to leave at a set time. Please try to keep to your appointment time, to avoid affecting another customer’s appointment. If you need to alter your appointment or if you are running early or late, please let us know straight away.
Where are you?
We are located in a little hamlet called Sutton Spring Wood, near Calow, just outside Chesterfield, Derbyshire. Click here for more information, and a map.
What animals do you look after?
We cater for rabbits, guinea pigs and other small rodents. We cannot accommodate cats, dogs, ferrets, birds or reptiles.
How do I make a booking?
To make a booking you can either contact us via Facebook, email (firstname.lastname@example.org) or phone (07791 745624) to check availability, and then we will email you our online booking form and further details.
Can you accommodate house rabbits?
Unfortunately we do not currently have any indoor facilities for house rabbits. We can accommodate them in our outdoor cabins in the Summer months, but not over Winter (as the cabins are not heated).
What do we need to bring?
How much does boarding cost?
Please see our boarding price list.
Our pet needs medication, can you administer it during their stay?
This depends on the medication, and the reason for it. We cannot accommodate any animal who is infectious. There is an extra daily charge for administering medication, depending on the type and number of doses - so please contact us to discuss your animal's needs if they will need medication during their stay.
Can you rehome my pet?
No, we are not a rescue. We are not able to offer any rehoming services, and advise you contact your local rescue centres.
What is your vaccination policy?
All boarding rabbits must be vaccinated with the combination myxomatosis and RHD vaccine at least 2 weeks before their stay, and no longer than 12 months ago. NB July 2016 - As you may already know a new variant of RHD (rabbit haemorrhagic disease) known as RHD2 has been found in pet rabbits in the UK. The current combination vaccine only covers RHD (1) and myxomatosis. A new vaccine for RHD2 is just slowly starting to become available in vets here, and is having to be imported. At the moment, due to the fact not all vets are supplying the vaccine, I'm not insisting on rabbits having it for stays over summer. If your rabbit is boarding soon you may wish to consider having it done, for peace of mind, if your vet can get hold of some.
Here's some further information on the disease, from Frances Harcourt Brown, who was, until she retired last month, the only RCVS rabbit specialist vet in the country: https://www.harcourt-brown.co.uk/articles/infectious-disease/rabbit-haemorrhagic-disease/abbit-haemorrhagic-disease-and-its-variants-lagoviruses
Do you offer long term boarding?
We offer a long term boarding service for rabbits, click here for more details.
How do we contact you?
You can contact me via our Facebook page using the message function, or you can email email@example.com or use our contact form, we aim to answer all enquiries by the end of the day. Because of the nature of the work we do we aren't always able to answer the phone, or return calls straight away, but if you need to speak to us you can call or text 07791 745624.