Terms & Conditions of Service
The following agreement (“this Agreement”) describes the terms and conditions on which 4 Little paws Pet Care Service (“the Provider”) will fulfill the obligations set out in the document put forward (“the Service”). This offer is conditional on your (“the Client”) agreement to all the terms and conditions contained in this Agreement (“Terms & Conditions of Service”).
By using the Service or by exercising any rights provided to parts of it, you accept and agree to be bound by the Terms and Conditions of Service. 4 Little paws Pet Care Service only grants you the rights contained in this Agreement in consideration of your acceptance of the Terms and Conditions of Service.
If you do not agree to the Terms and Conditions of Service you should not use the Service and therefore decline this Agreement.
In this instance, the service pertains to the Provider offering boarding services at their site, and / or pet sitting services at the Client’s home.
Any additional services will incur extra charges, and must be agreed prior to the commencement of the assignment.
All additional services provided by the Provider are bound by the same terms and conditions of service, as outlined below
1.1 Bookings are subject to these Terms and Conditions. Variation to the Terms and Conditions may be made from time to time and will be posted on our website.
1.3 Information given in the initial registration form will be used for all subsequent bookings unless we are notified that there has been a change in your pet’s condition or requirements.
2.1 Our charges are set out on our website and will be set out to you in full at the time of booking. You will be deemed to have accepted the charges of the Provider upon confirmation of your booking.
2.2 The total charges you pay are:-
i. Exempt from VAT
ii. Exclusive of additional services / costs that may arise due to scenarios outlined below
2.3 The Provider’s charges are payable as a fee in consideration of the service that we operate. Your booking will not be confirmed until all booking charges have been paid.
2.4 If the Providers charges are not paid within ten days of the invoice, then the Provider reserves the right to charge an administration fee of 25% of the unpaid charges.
2.5 Bank holidays are charged at time and a half, with the exception of Christmas Day, Boxing Day and New Years day when it is charged at twice the normal rate.
2.6 You are required to pay a taxi fee should the Provider be required to use a car during the assignment. This fee is to be paid direct to the Provider at the completion of the booking to cover petrol and wear and tear. The fee will vary dependant on distance and time taken.
2.7 In the event that the client does not return for their pet within 24 hours of the assignment end, and unless prior arrangement has been made between the Provider and the client, then the Provider will charge an additional night fee as outlined on our website. Where it is not possible for the Provider to offer additional boarding, then the Provider will source alternative boarding / sitting for the Client’s pet. The Client is responsible for any and all costs incurred in this instance.
2.8 f your journey is delayed and you need an extra night/s we will do all we can to accommodate your pets. Any extra days will be charged at the normal daily rate. At peak times, we may not be able to accommodate them for additional days, and may call upon your emergency contact to collect them.
2.9 We do not refund for 'unused' days if you collect your pet early.
3.1 If your booking is cancelled after we have confirmed your booking, and you have not yet paid the booking fee, you may be liable for a £10.00 administration fee.
3.2 In the event of cancellation 30 days prior to the start of the booking, the fee paid can be used towards a subsequent booking. Cancellations made later than this will result in your fee being forfeited. After the commencement of the services, if changes are made to the booking then the client shall pay the agreed Provider’s fee in total plus any expenses.
3.3 The cancellation policy for the Provider will be as follows:-
a. If cancellation is given by you fourteen days prior to the booking there will be no charge.
b. If cancellation is given seven days prior to the booking a fee will be charged at £25 or 25% of the total fee, whichever is the greater.
c. If cancellation is given 48 hours or less prior to the booking, the total fee will be charged.
3.4 In the unlikely event that the Provider cannot honour your booking, the Provider will substitute an alternative Pet Sitter or your monies will be refunded.
4. Your Pet
4.1 It is of the upmost importance that you give full information in relation to the needs and requirements of your pet. The Provider will rely upon the information you give at your initial booking in connection with subsequent bookings unless you advise the Provider that your pet’s condition or requirements have changed.
4.2 We cannot accept bookings for badly behaved or aggressive animals. The Provider may terminate an engagement immediately if it is reasonably thought that a pet is badly behaved or aggressive either towards humans, animals or property. You will be liable if your pet injures a third party or the pet sitter.
4.3 Proof of current vaccinations is required by your Pet Sitter in the case of rabbits for Nobivac and either Filacav or Eravac.
4.4 You must ensure that your Pet is in good health and free from parasites and is adequately wormed. If your Pet Sitter believes your Pet is not in good health we reserve the right to seek veterinary advice on your behalf and you will be liable for the veterinary fees.
4.5 If it becomes necessary, your animal will be taken to a veterinary surgeon. You are responsible for any fees that are reasonably incurred during your absence or during the course of an assignment, including transportation.
5. Your Property (Pet Sitting Service only)
5.1 Services provided by the Provider at your property will be subject to the terms and conditions outlined above.
5.2 The Provider will ensure that they leave your property as they found it. You are respectfully asked to note that they will not be subject any additional cleaning duties.
5.3 All such bookings will be subject to an initial inspection of the clients property by the Provider prior to the booking commencement date. If the Pet Sitter does not consider that your property is of a reasonable standard of cleanliness or that the facilities available to them are inadequate, the Provider may decline the booking.
5.4 In the event of a problem or emergency arising contact will be made with the client (or emergency contact provided) and / or necessary authorities.
5.5 The Client is responsible for making the Provider aware any and all security measures that are regularly taken by the Client.
5.6 The Provider will not be held responsible for any damage / theft from the Client’s property during the duration of the sitting, except where these arise out of direct negligence on the Provider’s part.
6. Insurance and Liability (Pet Sitting only)
6.1 It is your responsibility to insure your property and your pet. The Provider accepts no liability for damage caused by your Pet during an assignment. You will be liable in the event that the Provider or a third party is injured by your pet.
6.2 Pet Sitters have insurance in relation to the performance of duties. It is not a substitute for your own insurance cover.
6.3 It is recommend that you take out holiday cancellation insurance as the Provider may not be able to accommodate pets who become ill or are injured after the booking is confirmed.
6.4 The Client must before handing over the assignment to the Provider make sure they have given full written details and instructions on care of their pet and the house (if house sitting); the Provider will not be responsible if full instructions are not given in advance on the assignment.
6.5 The Client will indemnify the Provider against any claims for loss or injury caused to either the Provider, their property or the Providers pets which are caused by the Client’s pet or as a result of breach of these terms and conditions, negligence or otherwise.
7. Small Animal Boarding
7.1 All animals boarding must, to the best of your knowledge, be in good health and all medical conditions fully explained to us prior to boarding. We reserve the right to refuse to accept any pet that we consider shows any signs of illness or injury, or parasitic infection.
7.2 For rabbits, we require a copy of your up to date vaccination certificate for RHD and Myxomatosis (Nobivac), and RHD2 (Filavac or Eravac). Nobivac and Filavac are annual vaccinations, that must be given at least 2 weeks before arrival (please note - these vaccinations cannot be given at the same time, they should be given at least 2 weeks apart). Eravac, lasts 9 months.
7.3 All rabbits should arrive and depart in a suitable carrier provided by the client, smaller pets e.g. gerbils, mice, birds etc will arrive in their own escape proof housing.
7.4 Should your pet become ill and require medical treatment whilst boarding with us, we will endeavour to keep you fully informed via your emergency contact details and arrange treatment with our regular veterinary practice. You will be required to pay for all veterinary fees on collection of your pet, including transportation to and from the vet.
7.5 Whilst we will take every precaution to fully care for and protect your pet we cannot be held responsible and will accept no liability for any illness, injury or the unlikely event of death during their stay. The Client will be responsible for any costs incurred arising out of these scenarios.
7.6 Should your pet be unclaimed at the end of the agreed boarding period, whilst we will make every endeavour to contact you, we reserve the right to actively seek to rehome your pet.
7.7 Please be aware that no licensing laws or regulations currently exist in respect of boarding small animals and as such all animals are left entirely at their owner’s risk.
7.8 WE WILL CARRY OUT FREQUENT CHECKS ON RABBITS BECOMING A VICTIM OF FLYSTRIKE. DURING THE MONTHS OF APRIL TO SEPTEMBER RABBITS SHOULD BE TREATED WITH A FLY GUARD PRODUCT TO PREVENT FLYSTRIKE. (FLYSTRIKE IS WHEN GREENBOTTLE FLIES LAY EGGS IN WARM PLACES ON YOUR RABBIT/GUINEA PIG THEN LAY EGGS WHICH TURN INTO MAGGOTS WHICH THE START TO FEED ON THE FLESH SO IT IS IMPORTANT THAT A PREVENTATIVE SPRAY IS USED).
7.9 Our opening hours are Monday - Saturday 9am - 11am and 4pm - 6pm and are by an agreed appointment time only. If you are running late or early you must phone or message us to let us know asap - as we we will have other clients to see, and may need to go out. Sometimes an alternative appointment may have to be arranged.
7.10 We will contact you immediately if your bonded rabbits start fighting. They will be separated at once and be boarded separately (if possible) for the remainder of their stay. Our daily rate applies. If we do not have space available to board separately, your emergency contact will be called to collect.
8. General Provisions
8.1 This Agreement constitutes a legally binding contract between the said parties, subject to the terms and conditions as outlined within the terms and conditions of service.
8.2 Said agreement will stay in place until formal terms of notification are given to each party, subject to terms and conditions as outlined in termination.
8.3 The invalidity or unenforceability of any provision of this Agreement shall not affect the continuation in force of the remainder of this Agreement.
8.4 The section headings contained in this Agreement are for convenient purposes only and shall not affect the interpretation of this Agreement.
8.5 Where the context so implies, words importing the singular number shall include the plural and vice versa and words importing the masculine shall include the feminine and vice versa.
Agreed, this day, the 11 of February 2012, by Lauren Kirk, Proprietor of 4 Little Paws.